Change or cancel
Send the request within 12 hours of placing the order. Custom production may begin after that window.
CUSTOM-ORDER REMEDIES
Know the window before production begins.
Change or cancellation requests must be made within 12 hours. Custom pieces are not returnable for preference changes, while verified print errors or shipping damage follow the reprint process below.
- 12-hour change window
- Report damage within 48 hours
- Verified issues receive a reprint
AT A GLANCE
Changes, returns, and reprints.
Preference change
A custom-made piece cannot be returned or exchanged because the customer later prefers different artwork, a different product, another shape, another size, or a different composition.
Verified error or damage
A verified print error or verified shipping damage is covered by a reprint. Shipping damage must be reported within 48 hours of delivery.
BEFORE CHECKOUT
Check your design before ordering.
- Request any cancellation or change within 12 hours of ordering.
- Confirm the intended product: cutout, life-size piece, or backdrop.
- Confirm every included physical piece in multi-subject artwork.
- Confirm the cutout size or exact backdrop dimensions.
- Confirm the rounded, flat, or open-arch shape when ordering a backdrop.
- Confirm the artwork is original or authorized.
- Confirm quantities and cart details before continuing.
IF AN ISSUE ARRIVES
Document the piece so the issue can be verified.
- 01
Report it within 48 hours
Contact us within 48 hours of delivery so the shipping condition can be reviewed promptly.
- 02
Take the three required photos
Photograph the damaged piece, the exterior of the box, and the shipping label clearly.
- 03
Keep the evidence
Keep the affected piece and packaging available while the print or shipping issue is verified.
COMMON DISTINCTIONS
What is covered?
Different preferred size
Wanting another size after ordering is a preference change, not automatically a print error.
Different preferred artwork
Wanting another image or composition is a preference change, not automatically a covered defect.
Verified production or transit issue
A verified print error or verified shipping damage follows the reprint process.
RELATED INFORMATION
More help with your order.
MANDATORY RIGHTS
This policy does not remove rights that the law protects.
Start a claim by emailing info@spicaprint.com or calling 289-673-3870 with the order number and required photographs. Depending on the issue and applicable law, the remedy can be a repair, reprint, replacement, refund, or another legally required solution.
REVIEW BEFORE ORDERING
Confirm the artwork and physical choices first.
Check the product, shape, size, quantity, and authorized artwork in the builder and cart before continuing.